Category Archives: Aged Care

Managing your aged care operation through the COVID-19 Crisis

Without a doubt these are uncertain times. The news cycle has been saturated with endless information on COVID-19 and its impact on the world. The aged care sector has come under scrutiny as the virus poses the biggest threat to the elderly particularly in light of the interim findings of the aged care royal commission. […]

Aged Care Royal Commission Interim Report

Helping aged care organisations chart their way to a viable future The aged care industry is facing increasing level of regulation and has recently been required to adopt new standards that better reflect client directed care. The capacity of smaller operators to adopt new practices, including enhancement to the living environment are likely to see […]

We wish you a Merry Commission Christmas and where are the missing 24xxx Home care packages?

The Royal Commission into Quality and Safety in Aged Care has been the central issue in aged care in 2019 so we thought it appropriate to end the year with our Chairman’s thoughts on where we are heading. Pride Living has made two submissions to the Royal Commission and produced a podcast on the interim […]

Why Scalability Matters

Cloud computing has a great impact on business thinking. It facilitates a change in the way companies operate, by offering shared and virtualized infrastructure that is easily scalable. It is also changing how we manage these resources. The challenge is no longer about how many physical servers a company has, but more about being able […]

Consumer privacy and how is this enforced?

Dignity and respect also includes making sure a consumer’s privacy is respected. This has broad implications including communication, behaviour and interactions of the workforce as well as data and information handling in organisations. This article will focus on data security, identify common gaps and offer some tips to support compliance with the Aged Care Quality […]

How to make the most of your marketing data

Getting access to your marketing data is simple, but the hard part is figuring out how to use it. For example, how do you combine all your data streams – your website, social media pages and sales information – to understand the big picture? Data is abundant in today’s day and age and it can […]

The value of an insurance broker for Aged Care providers

What to look for in a risk and insurance adviser. While there is an abundance of off-the-shelf insurance products available both via brokers and direct from insurers, getting the right level of cover for your specific risk profile for the right premium can be difficult. The expertise of an industry specialist with a solid understanding […]

New Quality Standards: When the customer is front + centre

The new Quality Standards focus on outcomes for consumers and reflect the level of care and services the community can expect from organisations that provide Commonwealth subsidised aged care services. Organisations will be assessed and must be able to provide evidence of their compliance with and performance against the Quality Standards from 1 July 2019. […]

HR’s role in the new Aged Care Quality Standards – “Culture meets Care”

As we move closer to July 1, providers are being increasingly challenged to demonstrate their adherence to Standard 7 – Human Resources. These new standards, the Royal Commission, and the general metamorphosis of the consumer has resulted in unprecedented pressure on the Aged Care Industry. With this inevitable change in motion, organisations must demonstrate care […]

Trends that are shaping the future of Aged Care.

New funding models are set to transform the aged care sector, with consumers gaining an unprecedented level of market power. Aged care providers need to be ready to meet the demands of a growing population of older Australians looking for autonomy and control. The aged care industry is on the verge of far-reaching change, with […]