Author Archives: James Price

Consumer privacy and how is this enforced?

Dignity and respect also includes making sure a consumer’s privacy is respected. This has broad implications including communication, behaviour and interactions of the workforce as well as data and information handling in organisations. This article will focus on data security, identify common gaps and offer some tips to support compliance with the Aged Care Quality […]

New Quality Standards: When the customer is front + centre

The new Quality Standards focus on outcomes for consumers and reflect the level of care and services the community can expect from organisations that provide Commonwealth subsidised aged care services. Organisations will be assessed and must be able to provide evidence of their compliance with and performance against the Quality Standards from 1 July 2019. […]